Dstv account

After 4 phone calls, sometimes having to wait for 20 min I'm still not getting all the channels, I paid 10 days earlier than when my account was due and this has blocked my account...an early payment causing the problems... Trying to resolve this since Friday morning.. Unlikely going to get to watch the boks play... I wonder if I'll be reimbursed for all the days I haven't had access to all the channels for paying my account early..