DSTV account

I refer to our DSTV account:

We have been experiencing the worst service from Multichoice. For the last 2 ½ weeks , Multichoice keeps on cutting off our DSTV. I keep on sending proof of payment, as well as spend several hours on the phone. Our account is not in arrears. All the fees on the November stament have been duplicated as well. I have been speaking to Multichoice consultants on a daily basis being on the line sometimes up to 45 minutes . I have been put through to accounts & payments departments.

Every day it is the same story, Our Dstv are cut off, I phone in, the consultant informs me that we are in arrears. We go through the statements, all the payments are confirmed, I get a promise that the account will be rectified and the double fees will be reversed. I have sent numerous complaints to Multichoice, I received no feedback. I have had enough, who can assist me.