DSTV ACCESS INTERNET
On behalf of M Eyre, DSTV customer for more or less 20 years. On 8 November she opened an internet - DSTV Access account. The internet modem was delivered on 11 November. The services however IS STILL NOT AVAILABLE. More than R150 was spent on call to the call centre. After speaking to numerous agents without resolve, we went to Wonderpark service centre, Arthur promised to follow up, however, after phoning us once Arthur did not follow up, no one else called, and the internet service is still NOT WORKING. YET ANOTHER PAYMENT WAS MADE TO DSTV AGAIN TODAY for a service less service???
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Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Dec 2024, 12:01Hi Dina,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Dec 2024, 12:01
Official
Hi Dina,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
's updateReviewer Update
05 Dec 2024, 11:34Thank you Hello Peter for an absolute great service and thank you Benedict form DSTV for explaining the problem and not asking me to wait another 24 hours. Apparently the problem is with the .modem not receiving the 4g signal. After trying every corner and nook in the flat we're still unable to pick up the signal. We've requested further assistance.
's update05 Dec 2024, 11:34
Reviewer Update
Thank you Hello Peter for an absolute great service and thank you Benedict form DSTV for explaining the problem and not asking me to wait another 24 hours. Apparently the problem is with the .modem not receiving the 4g signal. After trying every corner and nook in the flat we're still unable to pick up the signal. We've requested further assistance.