SS
Sachin S
1 reviews | Active since Apr 2015
04 Apr 2020, 10:53
Dstv access
I deactivated my dstv access fee by mistake. I am trying for days to get it reconnected. I tried the dstv online, whats app, sms service and still nothing. Service again from dstv is pathetic. I tried the randburg number and the number does not go through. Call the durban branch and I am caller 278. Can someone please assist me to get my service back on. This is becoming a huge frustration now.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Apr 2020, 11:29Hi Sachin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Apr 2020, 11:29
Official
Hi Sachin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Apr 2020, 15:07Dear Sachin,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, due to extremely high volumes of customer interaction, the service levels may not have been as it should. With that being said, self-service options should have also been the alternative, this matter has thus been escalated to our technical team to investigate.
Notwithstanding your complaint, we have reconnected your PVR functions and they should now be fully functional again. Please make a further payment of R272.43 to cover your subscription for the PVR functions as well as the Indian package. We trust that all your concerns have been addressed and that your faith in DStv has been restored.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, due to extremely high volumes of customer interaction, the service levels may not have been as it should. With that being said, self-service options should have also been the alternative, this matter has thus been escalated to our technical team to investigate.
Notwithstanding your complaint, we have reconnected your PVR functions and they should now be fully functional again. Please make a further payment of R272.43 to cover your subscription for the PVR functions as well as the Indian package. We trust that all your concerns have been addressed and that your faith in DStv has been restored.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Apr 2020, 15:07
Official
Dear Sachin,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, due to extremely high volumes of customer interaction, the service levels may not have been as it should. With that being said, self-service options should have also been the alternative, this matter has thus been escalated to our technical team to investigate.
Notwithstanding your complaint, we have reconnected your PVR functions and they should now be fully functional again. Please make a further payment of R272.43 to cover your subscription for the PVR functions as well as the Indian package. We trust that all your concerns have been addressed and that your faith in DStv has been restored.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, due to extremely high volumes of customer interaction, the service levels may not have been as it should. With that being said, self-service options should have also been the alternative, this matter has thus been escalated to our technical team to investigate.
Notwithstanding your complaint, we have reconnected your PVR functions and they should now be fully functional again. Please make a further payment of R272.43 to cover your subscription for the PVR functions as well as the Indian package. We trust that all your concerns have been addressed and that your faith in DStv has been restored.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Apr 2020, 09:04Hi Sachin,
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by clicking on this link:https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,Dstv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by clicking on this link:https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Apr 2020, 09:04
Official
Hi Sachin,
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by clicking on this link:https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,Dstv: Hello Peter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by clicking on this link:https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards,Dstv: Hello Peter Team
Best regards,