TR
Thendo R

1 reviews | Active since Jun 2018

26 Mar 2020, 07:38

DSTV Acc Paid but services still disconnected

I paid my account yesterday but my dstv account is still disconnected. This is so unacceptable. I have been put on hold for hours at a time, hung up on so many times and Im using money here people. Called so many times yesterday, put on hold until I ran out of airtime. I already used about R200 airtime on dstv. What is the point of having us pay online if your takes millions of years to reflect and force us to call dstv for hours with no help. Dstv's level of customer service really need to improve because this is painful. I cant be paying for services I cant even use because Im not getting assisted. I sent out my POP and still nothing, Wow DSTV. This is really frustrating, its just there is no way of reversing my payment, otherwise I would have done that already and be done with dstv.

0
Replies (3)
TR
Thendo R's update26 Mar 2020, 07:41
Reviewer Update
0 stars there, made a mistake with the rating
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Mar 2020, 07:44
Official
Hi Thendo,

We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team
TR
Thendo R's update26 Mar 2020, 17:11
Reviewer Update
Thank you Kagiso, you have been really helpful. Of all people you were the one who really helped. Thank you for that and keep up the great customer service.

I would still like to know how to cancel my membership though. The hassle I went through just to prove I paid my account is not worth it.

Regards,