vM
vusani M
1 reviews | Active since Jul 2018
20 Nov 2022, 09:50
Dstv acc
Dstv is a scarm acc ***
My package was renewed without my consent and put on 24 months subscription again.
I called there call center on 20 Nov 2020 and I was placed on hold for 60 min without any reason.
Call center people are so unprofessional,********.I want a credit note for airtime time waised and explanation as to who gave multichoice approval to add additional 24 months price lock.
Service is pathetic and horrible to start with.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Nov 2022, 10:00Hi Vusani Makatu,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 Nov 2022, 10:00
Official
Hi Vusani Makatu,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
vM
vusani M's updateReviewer Update
22 Nov 2022, 18:14I take it that you have more important customers to attend to that's why you have not attended to my query, you have lost me as your customer as from today, your call center team requires more than just training, after been with you for more than 5 years, this is how you treat me as your loyal customer. Wow. You can cancel everything I don't want to deal with you any more. I think it's time I give other service provider a chance. Thanks for nothing.
vM
vusani M's update22 Nov 2022, 18:14
Reviewer Update
I take it that you have more important customers to attend to that's why you have not attended to my query, you have lost me as your customer as from today, your call center team requires more than just training, after been with you for more than 5 years, this is how you treat me as your loyal customer. Wow. You can cancel everything I don't want to deal with you any more. I think it's time I give other service provider a chance. Thanks for nothing.