Dstv abusive behaviour

My subscription is getting disconnected again and again..last week I was disconnected on the 5th November after paying R400 on the 26th October.. Toray I spoke to Noxolo who couldn't explain this,she put me on hold for almost 20mins and hang up on me.Called again spoke to Nonhlanhla who also can't explain properly why the disconnection.She says she wants to excelate this to finance noting that they also charged the reconnection fee too.I asked to speak to the person in charge,Now the manager is not available..Like seriously? This is so disappointing,so much abuse,waste of airtime holding and so many disconnection and reconnection frees..for what?