1 reviews | Active since Jan 2014
DSTv - Absoluteny no service
What must a person do to get DSTv to assist you with problems? Firstly my Extraview doesn't work anymore because they thought it to be wise to change the HD PVR's software - now I cant change the setting and they can't get it sorted their side - solution from them - buy another decoder, that is how they sort out issues now. The best solution that was offered was for me to change a cable around, same cable but just swop it around - OH YEAH, that's going to work. Do I have to mention the time listening to ******* before getting an agent to talk to me, then another 15-20 with no solution - Please, this is ...<br> <br> We inquired about the Explorer and were promised we will be called back in within two days - nope didn't happen, four days later. Okay so now we discuss the options and ask for it to be processed, okay great they will call back within two days, you know what happened?, haven't called back at all.<br> <br> I have sent a total of 15 emails to them and only two have been rep**** to - this is utter shocking as we have been with them for over 20 years - do I want to continue with this, I don't think so. <br> <br> DSTv your service and response to queries really is shocking
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any successes.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert