DSTv - Absolutely *********** Service Provider

I have been battling with DSTv everytime I call in. Everyone I speak to are almost totally ***********. My wife and I have been trying to get the account closed off on her name since about more than a month ago and I take total ownership of the account. I called in a view weeks ago to do the transition. There have severe delays with my decoder. My wife's account is still not totally closed. I requested the Pricelock package with the explora 2 decoder and an additional decoder for extra view. I called in today, the 07th November 2017 and now I'm hearing that the extra view decoder is on my wife's name - Mrs LP Moodley - how the hell did this happen whereas the account is closed? I received the first decoder and anticipating very much to receive the second decoder and get connected. Now there's gonna be even more delays. I've been disconnected since more than a month now. If I don't get any joy and if this issue isn't resolved soon enough, I'll be taking this up further to Consumer Watch. It's hard to believe how *********** the DSTv personnel are in resolving a simple issue. My contact details are Mr. L. Moodley - ********** .