DSTV ABSOLUTELY DISGUSTING SERVICE

Hi in March I had bought a new TV of which dstv does not have the device make on their listing. So they had advised me that I cannot use the decoder, would need to cancel my decoder package and move over to streaming. I had then reached out to dstv on live chat to cancel the decoder package at the end of March because I had already paid for the month. They canceled my services on the 26 March with no explanation, I had to call their head office, spent 35min on the call. The consultant herself did not know why. She then reactivated my services till the 31 March and she advised on the 31 March 12pm the services will be canceled as it was their fault for deactivating my account 6 days earlier. I then had to visit the multichoice branch in Umhlanga, waited 2hrs in the que, a consultant assisted me and canceled the package. She advised the decoder package will be canceled as of the 1 April and the streamline will be activated(I even received an sms that the package will be canceled) in the month of April the package continued nothing was canceled. I had numerous of live chats through the app and everytime I reached out they would constantly talk about an amount I had to pay in. I was so shocked as I always pay extra into my account and currently the account is sitting on a credit. Eventually the consultants advised I call the head office again to cancel this package as this was just not working on my TV. I called in and spent over an hour on the call, the consultant was also demanding I pay in money for things I did not have like pvr and extra view. I pay R900 every month for dstv, on a premium package, I have no idea where and how Dstv gets these figures that I owe them money when my account is sitting on a R435 credit! Today I get home from work and my dstv services are off. I reached out to a consultant on live chat she advised my services were canceled because I ONLY PAID R900 for May instead of R929🙈I then asked her where are you getting R929 from she advised for my pvr and extra view. A pvr and extra view of which I do not have. I do not even have a decoder I have been streaming for the last 2 months. The consultant took a screenshot and showed me that on their system my package went back to a decoder package with pvr and extra view, status is disconnected pending reconnection😳when I paid R900 last week for May. I them asked her if she could help me and she advised they unfortunately do not have rights and I must call *** to cancel the decoder and reactivate streamline. I have never in my life experienced such pathetic service, they messed up my account so much it's unreal, they constantly changing my package and doing their own thing on their side and then demanding extra bits of money. It's sad to say I am on a premium package, I pay extra on my account every month and for the last 3 months I have had the most disgusting service from dstv. I have been paying my account every month, for dstv just to stop my services. I have learnt one thing, never pay extra on your dstv account because they take advantage over loyal customers. My entire story here was all for a simple thing like, cancel my decoder premium package, move me over to the premium streamline package that's all. I would like someone to call me urgently as I would like my May Installment reimbursed to me so I can cancel my services with Dstv. It's ridiculous to be having endless issues over a simple solution of which the solution was made by your team of which your'll cannot get right. Wasting customers time and money.