LD
Leonard D
1 reviews | Active since Mar 2009
01 Jan 2025, 21:19
DSTV ABSENCE OF SERVICE
I paid my December aaccout on 25th November 2024 but was disconnected on December 2nt. After many phone calls and providing proof of payment the error has NOT been rectified. The Frontline staff refuse to allow me access ro any of their management. The time and cost of calls since December has been enormous. Customer service is an absolute disgrace. One month since their error was made leading to disconnections and frustration have resulted in no resolution. My only option is to obtain legal assistant
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Jan 2025, 21:35Hi Leonard,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Jan 2025, 21:35
Official
Hi Leonard,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
LD
Leonard D's updateReviewer Update
01 Jan 2025, 21:44They have just repeated their usual response. It appears to be an automated response. Plenty Apologies and promises but nothing gets done!!!
LD
Leonard D's update01 Jan 2025, 21:44
Reviewer Update
They have just repeated their usual response. It appears to be an automated response. Plenty Apologies and promises but nothing gets done!!!