Dstv!!!

I received an sms on the 31st of March that if I reconnect my compact package it will cost R199*3 months. I haven't been using dstv for a couple of months now. I decided to reconnect on Monday 10/04/2023. I was a bit sceptical about the sms, so I asked Luyanda (via live chat on the app) what is my outstanding balance. She said R183(I'm thinking this is the R199 special) Ok I paid the R183. I realized it's still off. I told Luyanda, she said I still had to pay R28 for insurance,i paid it. Services was reconnected. I then asked Luyanda when is my next payment date, she said the 2nd. Today I received an sms that my services has been disconnected, I have to pay R406. 27. I asked why(via live chat) Millicent said Luyanda gave me wrong info. And regarding the special of R199*3 months, that ended on the 31st of March (the day I received the sms) I was told that I was supposed to read t's & c's. Ok to read the t's & c's you have to open the url and so forth. I asked how will the elderly and people that doesn't have smart phones read the and understand this t's & c's. I didn't get an answer. I asked why wasn't I informed of the R406. 27 on Monday when I asked for my outstanding balance. I was told that the amount I requested was right as I asked for the outstanding balance. Still my question is :why wasn't I told of the R406. 27 plus the R183?? And why wasn't I told R183 is only for 3 days, you have to pay R406. 27 after that. When I asked Luyanda about my next payment date, she said the 2nd. Who is at fault here? Now my children can't watch TV because the dstv is off.