Dstv

On the 30th June I paid my account for the month of July. On the 13th July my dish was disconnected. I call them and explaind the story, then was told to send proof of payment which I did only to find out that I was in arrears of R103.00 and was told that my payment was reversed. I send them a bank statement showing that I did not receive the money. Well this has been going on since the 13th and have spoken to about 13 people, have been put on hold then they cut the call, and I'm still not connected. I asked them in a mail to whom they sent the money I did not get an answer. Something fishy is going on and to how many other people are they doing this to. What more can I do? Please advise Regards Patsy