1 reviews | Active since May 2018
DSTV A TOTAL ******* SERVICE PROVIDER
I dont know how I lasted dstv multichoice for this long. I dont know know how many complaints I have written here, emailed, sent messages and called about. I buy your new products, I upgrade , I pay my account and have been a customer for way over 10years. Each and every damn time You mess up my account and all You say is sorry for your inconvenience. For the past 2-3 weeks I have been dealing with your nonsense . First you told me my payment doesnt reflect even though I paid using the link You sent via sms, paying the amount You sent. I explained to You that the will not be a pdf proof of payment on the App because dstv is not a beneficiary on my account and I paid using the pay@ link. What i had wss a screenshot from the pay@ app which has a reference number which You can use to track but you disconnectes me. I called the bank abd they emailed the proof and I first emailed it to help@dstv and You said you will allocated the funds and I got reconnected . Then what happened since then is I have been disconnected and reconnected every second day after that till Monday You disconnected me again because the funds havent been allocated and now Yuo quote some overdue amount I dont know. I also emailed to the proofofpayment email address that You gave, I emailed 3 times and yet funds cant be allocated. Every month as a dstv customer I get an sms from You with the amount to pay, the day to pay and the link to use when making payment and I always pay the amount there using that link. So what overdue amount? I always get 2-3 different sms which is the worst. So whos fault is it that Yiu send the wrong amount and quote me wrong because I pay what you tell me to pay. I dont work at dstv , You do and You the ones who have to be eeficient. YOU ARE THE DAMN WORST SERVICE PROVIDER IN SA AND FULL OF ****. I HAVE TOLERATED YOUR SORRY FOR INCOVENIENCE WE ARE LOOKING INTO YOUR ACCOUNT ******* FOR LONG....FLR YEARS EVEN. YOU **** UP MY ACCOUNT EVERY DAMN TIME AND I HAVE BEEN A LOYAL CUSTOMER TO YOU FOR LONG. I HAVE MORE THAN 3 DECODERS WITH YOU, 3 OF THEM ARE EXPLORAS AND MODEM. I JUST WANNA THEM IN TRASH BIN NXAAAAAAAAAA. YOU ARE A ******* COMPANY
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
