NL
Nnini L

1 reviews | Active since May 2018

05 Jul 2023, 08:30

DSTV A TOTAL ******* SERVICE PROVIDER

I dont know how I lasted dstv multichoice for this long. I dont know know how many complaints I have written here, emailed, sent messages and called about. I buy your new products, I upgrade , I pay my account and have been a customer for way over 10years. Each and every damn time You mess up my account and all You say is sorry for your inconvenience. For the past 2-3 weeks I have been dealing with your nonsense . First you told me my payment doesnt reflect even though I paid using the link You sent via sms, paying the amount You sent. I explained to You that the will not be a pdf proof of payment on the App because dstv is not a beneficiary on my account and I paid using the pay@ link. What i had wss a screenshot from the pay@ app which has a reference number which You can use to track but you disconnectes me. I called the bank abd they emailed the proof and I first emailed it to help@dstv and You said you will allocated the funds and I got reconnected . Then what happened since then is I have been disconnected and reconnected every second day after that till Monday You disconnected me again because the funds havent been allocated and now Yuo quote some overdue amount I dont know. I also emailed to the proofofpayment email address that You gave, I emailed 3 times and yet funds cant be allocated. Every month as a dstv customer I get an sms from You with the amount to pay, the day to pay and the link to use when making payment and I always pay the amount there using that link. So what overdue amount? I always get 2-3 different sms which is the worst. So whos fault is it that Yiu send the wrong amount and quote me wrong because I pay what you tell me to pay. I dont work at dstv , You do and You the ones who have to be eeficient. YOU ARE THE DAMN WORST SERVICE PROVIDER IN SA AND FULL OF ****. I HAVE TOLERATED YOUR SORRY FOR INCOVENIENCE WE ARE LOOKING INTO YOUR ACCOUNT ******* FOR LONG....FLR YEARS EVEN. YOU **** UP MY ACCOUNT EVERY DAMN TIME AND I HAVE BEEN A LOYAL CUSTOMER TO YOU FOR LONG. I HAVE MORE THAN 3 DECODERS WITH YOU, 3 OF THEM ARE EXPLORAS AND MODEM. I JUST WANNA THEM IN TRASH BIN NXAAAAAAAAAA. YOU ARE A ******* COMPANY

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jul 2023, 08:31
Official
Hi  Nnini, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
NL
Nnini L's update05 Jul 2023, 09:25
Reviewer Update
Thats all You know and Have heard this before but nothing ever gets done , You **** up my account every chance You get and all I get is we acknowledge and You do this again. For 2 weeks I have had disruptions. Now this is the 2nd day I have been disconnected , You cant allocate funds even though I provided thw proof from the bank and then you tell me some ******* story about overdue money I dont know when I always pay the amount You people send via sms nxaaaaa so dont give that nonsense it doesnt change anything as usual
NL
Nnini L's update06 Jul 2023, 04:30
Reviewer Update
Even today, no feedback and You still havent resolved this issue but you have a nerve to send people from your satelitte office or whatever to tell mr how i am a valued customer and offer me discount and **** like that. How *********** can you people get. Fix this nonsense and hire effecient people. Whoever sends me wronh texts with wrong amount its your fault. I sent screenshots of the ssms you people sent and thats what i paid so the ******* story of overdue amount is your damn fault because of your incompetence and lack of customer care. You are direspectful and have poor service . Reconnect me and fix ypur dam issues. For 3 weeks ypu cant allocate funds? A big company like you. You make mistakes of sending wrong sms with wrong amount? A big company like You. Fix this ******* and ****.
NL
Nnini L's update08 Jul 2023, 08:25
Reviewer Update
What must I do to get help with your people or this natter attended to urgently and taken serious?