DSTV a total ******* for the elderly

DSTV are daylight ******s, especially when you have paid! I recently paid my subscription for my DSTV Access ( which costs around R120 ) today I check on my dstv self service app and it says I must pay R439.70 for DSTV Access. This is ****************. This package was taken for my elderly parents, throughout the month of March the service was disconnected because dstv couldn’t allocate the payment. I recently spoke to a consultant at the call Centre, reference number ***0-i273 who confirmed that he will contact finance and have this matter sorted out immediately. Still no luck.