DSTV a *******

DSTV offered me an Upgrade to Premium for R599 for 2 months, which I took. Afterwards they billed me the full amount for premium. I have trying them to review the account for the past full month. Every agent promises to escalate the matter to their team leaders who supposedly will call me, of which they never do. When I call to follow up on the progress of the escalation. Agent states they cant see what the previous agent did on previous call, then the have to open a new escalation, and that cycle continues forever. I must have spent over R500 on calls to DSTV, when it them who promise to call me back.

Now not only are they billing me incorrectly they are also causing me to incur costs in Airtime,