DSTV a *******!

My services were disconnected, I went to pay on the 27th Feb, paid my subscription and reconnection fee. Till today my services have not been reconnected, I have phoned to follow up and was told (for the very first time since I've been a customer) that I am in arrears with my decoder insurance therefore they can't reconnect me until I've paid the arrears! My question is what the hell does my subscription have to do with my insurance, I have never paid for this insurance before, you wait until I am in arrears now you tell me you can't reconnect me because of insurance. If that the case, I do not want your insurance then because as far as my understanding is with an insurance, if you miss certain premiums then you are are not covered. I've called to cancel this insurance but still I'm told I cannot be reconnected. I refuse to pay for this insurance now, I want my services to be connected, I have paid for them. If you will not reconnect me then give me my money back and I will walk away as a DSTV customer for ever. This is bull****.