DSTV - A REAL SHOCKER

Item: DStv (MultiChoice)
Rating: 2
Author: Michelle M

Hi, This is the fifth time I have had to phone the call centre about DSTV CATCH UP. Now there is no titles for BOX OFFICE. Spoke to someone earlier on in the Box office call centre, well if that guy could speak any faster, not sure if he was having a competition with himself to see how fast he can get rid of the call. If he doesn't want to work on a sunday than he should find something else to do. If Multichoice wants their clients to swop over the Explora, all they need to do is ask and not mess around. For R900.00 a month is a total ******* for what I personally are receiving.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

25 Jan 2016, 09:33

Hello banchie,

We tried to contact you today but could not reach you. Please accept our apology for the delayed response.

An error E02 is mostly resulted by signal related issue. This means you need to check your signal strength and quality which has to be above 95%. We strongly recommend that you reboot your decoder by pulling out the power cable for five seconds. When you put the cable back on your decoder will start to scan.

Please check if your BoxOffice titles and DStv Catch Up content is loading. Should the problem persist, please have your decoder tested at the nearest MultiChoice branch or agency.

Thank you for taking your time to contact us.

Should you require any further assistance, please don't hesitate to contacts us.

Please use one of the following communication channels below for assistance:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah

Best regards,

DStv (MultiChoice)'s reply25 Jan 2016, 09:33

Official

Best regards,

DSTV - A REAL SHOCKER

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