DSTV - a nightmare to deal with

It is impossible to get assistance from DSTV. Recently my dad passed away and I needed to get their DSTV decoder and service transferred into my moms name. This has been an impossible feat. One that has left me ripping my hair out.

I started trying to get this done in Mid November and no progress has been made to date. I have sent the documents that I have been requested to send numerous times.

Each agent I deal with tells me a different story and introduces somethign new. Some say I must cancel the service and start over. Others say I must fill in the change of ownership form and send a death certificate and necessary ID's and they will do it within 48 to 72 hours.

Some say I must send the documents and they will do it in 7 days. Then one said I cannot send the documents that were requested, but need a letter from the executor of my Dads estate.

Some just plug you into the wall and never come back.

Some say that I need to open a completely new account for my mother and then transfer teh decoder to her and cancel my dads account.

Some say that we must come into the office at Rosebank. Otehrs say we can go to an office in Pretoria (where my mom lives) but cannot tell me where one is or which brances can assist.

I have spent hours on the phone that I can ill afford. In the meantime, I have been able to sort out transfers of my dads internet service, insurances, medical aid, debit orders to my moms account. However DSTV is the one that seems impossible to work with. The organisation culture seems toxic, the handling of custmers is also toxic.

Personally, I have cancelled my DSTV accout and my family and I have made alternative arrangements for our viewing entertainment, because of my experiences back then.

Is there anyway someone can assist.

I have written this whole complaint with the DSTV "on hold" music playing in the background and am still plugged into the wall.