MA
Mik A
1 reviews | Active since Jul 2011
10 May 2024, 23:26
DSTV a JOKE
I am at a loss for words for how bad the service is. Months ago my DSTv catch up stopped working. After HOURS spent on the phone trying to resolve the issue, I was told I have to go in. Another hour’s drive away, I went to the Multichoice at N1 City and there I was told I have to get a new decoder, for which I have to take out a new contract to replace my existing one. I did that. Someone came to install it at my house and told me everything was working but the Showmax is not working. Now I check my monthly billing amount and it is R2522 for the month! This is a private residence single TV household! Everytime I do what I’m told to fix a problem, at great inconvenience to me, the staff give me incorrect information that makes it worse. And then tonight I tried to call the call centre at 22:30, as it says it is open until 23:00 but it was closed. Can someone senior please contact me to make sure my Showmax is now working and to fix my monthly bill and to address these incompetencies.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
11 May 2024, 08:52Hi Mik A,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 May 2024, 08:52
Official
Hi Mik A,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
MA
Mik A's updateReviewer Update
18 May 2024, 11:25A week later and all you have done is to first email me instructions to add Showmax to my package, which obviously I have tried and the whole reason for my complaint is that wasn’t working. Then you send me a screenshot of the Showmax website and tell me to chat to the self-help bot! What a joke! Another week later I’m on hold with your call centre again. Been listening to the music for 11 minutes so far waiting for the agent to send me a link. I’ve now spent more than 2 hours cumulatively on the phone with your agents. I’ve physically gone to your help centre. And all you’ve done is increased my charges and made the problem worse!
MA
Mik A's update18 May 2024, 11:25
Reviewer Update
A week later and all you have done is to first email me instructions to add Showmax to my package, which obviously I have tried and the whole reason for my complaint is that wasn’t working. Then you send me a screenshot of the Showmax website and tell me to chat to the self-help bot! What a joke! Another week later I’m on hold with your call centre again. Been listening to the music for 11 minutes so far waiting for the agent to send me a link. I’ve now spent more than 2 hours cumulatively on the phone with your agents. I’ve physically gone to your help centre. And all you’ve done is increased my charges and made the problem worse!
MA
Mik A's updateReviewer Update
18 May 2024, 11:30To add to this the call centre agent has now had me on hold for 18 minutes. He keeps coming on to check if I’m still there and then puts me back on hold. He obviously does not know what to do and is relying on me just to give up and put down eventually!
MA
Mik A's update18 May 2024, 11:30
Reviewer Update
To add to this the call centre agent has now had me on hold for 18 minutes. He keeps coming on to check if I’m still there and then puts me back on hold. He obviously does not know what to do and is relying on me just to give up and put down eventually!
MA
Mik A's updateReviewer Update
18 May 2024, 11:31And after 20 minutes, he just put down the phone on me!
MA
Mik A's update18 May 2024, 11:31
Reviewer Update
And after 20 minutes, he just put down the phone on me!