DSTV a ****ing *******

Once again a whole 45 mins wasted with your call center. I tried upgrading via your self-service WhatsApp yesterday and the app said the upgrade was unsuccessful i then paid my original package thinking i would call in today to fix upgrade on the phone because i could not get through then last night at 23:00 you disconnected me and didnt even upgrade me i then cheked the app saw there was an oustanding balance for an upgrade that your app said it was unssucessful. i paid the balance then still nothing happened i paid extra because i knew you were going to charge a reconnection fee. the call centre agent said my package said Package pending removal i then requested a refund because thats bull**** i paid for a service i didnt remove it