DSTV - A follow up promised a week ago, and still noe reply

Wrote a major dispute on this website, received a reply from DST that they will communicate the issue back soon to............. and that was that , phoning them not an option, as the gent cannot transfer you to a teamleader or supervisor

amazing!!!!!!! bring you live coverage from anywhere in the world but cannot transfer a phone call or have some one phone you back or even E Mail you