Dstv a disgrace

My dstv is due on the 1st of every month, I paid ob the 2nd of May via EFT. Payment reflects after 2 days now on the 7th of May my service was disconnected upon calling the call centre I was told that I owe them 155 rands. I disputed this and I was told by Boniswa Matseka to send her proof of payment of which I did, no reconnection done. I sent the email again to the proof of payments department, no reconnection. This is not my fault someone there is too lazy to get off their bum and do their job correctly because if they reconciled the payments correctly they would have picked up that I paid already and they would have not disabled the service imagine the inconvenience of having to phone the call centre and being told that you are number 120 and you are calling from a cellphone. Terrible service and dont get me started on that whatsup number........ Re connect my dstv!!!!!!!