DSTV A DISAPPOINTMENT

Another bad experience with Multichoice Dstv. Last month my subscription was suspended due to non payment whereas I made a stop order on time. I had to email them proof of payment in other to be reconnected, and yet again this month the same thing happened. My services are suspended and when I phone they tell me that only Feb payment is reflecting on their system thus I have to send proof of payment. How can their finance department fail to locate a payment made on the 25th of Feb, its now the 1st of March. Are there no cash book clerks at Multichoice to reconcile their bank statements because they would have noticed my payment. I am so disappointed in their services.