DSTV 9th day that service is not working and still no response!

Today is the 9th day that DSTV can not sort out the Catch up Plus services. The technichians can still not sort out the servers. The sad part is in Europe and other countries there is 70 to 200 different providers for TV channels , in SA we are stuck with only DSTV. So when it is not working you have no other choice. They phoned me and promised me daily feedback and to this moment I was phoned once and all that I was told is " we are sorry and it is not a paid service but a value added service so I must be glad I got it in the first place" Pathetic is not even the word. They really dont even care , not even a little!