Dstv

Multi choice has the worst service ever. I'm writing on behalf my mother whose is a pensioner. My name is lerato Our decorder crushed on the in the 22/01/2023. We called dstv to report the matter and we where advised that they will replace since we where paying insurance we where given the day 25th Jan for the installation which was handled by dstv Westoneria *** They called on the 25th to reschedule for the 28th due to shortage of installer. On the 28th now came up i called them and spoke to Mathapelo whom gave us a nasty attitude she said something about a funeral and they are closing at 2pm and dropped the call. On 31/01/2023 I called dstv head office and I spoke to a gentlemen named tlhakanipho. He confirmed that the package went out on the 24th of January 2023 his also suprised why there was no installation made. I call westoneria offices and enquired about that...the same mathapelo said there de orders are not available.. I told her I called multi choice and they said the de order package went out on the 24th... Just after that she said no just leave hour details we will send the installation guys to come. No one ever came. Tuesday my brother called in and spoke to the manager Mr Gwamora he advised him that they will come on the 2nd of February... No1 came when we call again he said he will have to reschedule for nextweek Monday. Please advice is that how they treat people simple because my mother is old age? She has been using dstv since 2007 are we gona have to pay for something we haven't been using for the past 2 weeks