DSTV

I have a serious problem with DSTV Compact,I have made a payment on the 2 Of August so that I can continue to watch my services,am surprised as my account has been suspended for an outstanding amount.When I contacted them they said the certain amount of money was reversed back on my bank account hence there's nothing that is reflecting on my bank account from dstv.Am very disappointed with the service I got,now they telling me to wait for 24 to 48 hours so that they can escalate the matter.I don't have that kind of time,I need my viewing to be active as the payment was made in full