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Sophy M

1 reviews | Active since Feb 2023

15 Feb 2023, 23:57

Dstv

I was approached on the 12 August 2022 by dstv sales person. He sold me a product that I agreed to which is an explora ultra with a package of R529 which includes dstv compact per month. I repetitively asked the consultant to confirm my monthly payment and he said R529 and that does in include my compact and all recordings and he said yes. First month I wa s surprised to be paying more than that. I took it upon myself to contact Dstv customer care but it kept on being duck and dive and as I kept on trying to find help from them I was surprised that every time I get a consultant I will have to start my complains over and over again without getting any help until I consulted them via Facebook which I got the same response of being helped by a different person everyday and have to start over. Bear in mind that I still payed and use my airtime and data and hoping that I will get help. I mentioned to many consultants that I have the date of the day I was sold the product and asked them to find the recording but still no one helped. Up to this day no one helped. I'm still paying more. Today as I speak I can't even catchup on the same decoder. They sent me a message that I will catch up if I am connected to the internet. I am paying what I was not sold. My name is Mahlatse Sophy Mphahlele. I'd ***

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Feb 2023, 23:59
Official
Hi Sophy Mphahlele,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
SM
Sophy M's update17 Feb 2023, 11:36
Reviewer Update
Thanks for the response. Additional to my complaint. In January one of your consultants also corfirmed to me that you were charging me for 2 decoders and 2 insurances because when I asked for a breakdown of my payment I found almost 3 insurances of which I don't understand why because I only have 1 decoder and 1 TV in the house. How did you charge me something that I am not using. I agreed to R529 contract because I was paying almost 559 before you offered me that and I had an explora before that. The same package you sold me its exactly what I was using difference being that it's on price lock and Almost R30 lesser to what I was using. I waited the whole month of December without watching TV because you said you are investigating my matter. Till today you are still giving me the same response. I asked to cancel the contract but your respond was I will have to pay almost 4000 for cancelation. Why? I am not the one at fault here. I asked that you to find the recording of the day I was sold the product but no one is attending to that. I have the exact date and time of that but still no one is helping. Even now it's been days without using Catch up because your consultants said because I once connected it to the internet I won't be able to catchup, what am I paying for. Can you please cancel this contract I will rather go back to using Compact monthly like the past 14 years. I have been your loyal customer for years I don't deserve this. I knew that you will respond me like everybody else the past months--
SM
Sophy M's update17 Feb 2023, 11:37
Reviewer Update
*** Mphahlele Mahlatse Sophy
SM
Sophy M's update21 Feb 2023, 00:04
Reviewer Update
Good morning. *** and ***