DSTV

I have been with DSTV/Multichoice since the early '90s, prided myself on the fact that I never defaulted any of my debit order payments. Due to the current pandemic, I found myself having to put DSTV on hold until finances improve, I did my homework and duly cancelled on the 25 May 2020. Was assured by two consultants that the only amount to be deducted would be the cancellation fee, the normal amount each month is R849. On the 2 June, the amount deducted was R 1114. I was informed that their system had a glitch and I would be refunded within two days. Two days ago was on the 4 June, today I was told that their accountants need to approve it. What is happening to DSTV? at this rate, I am seriously reconsidering my relationship with them.