DSTV

I received an Explora from On Air in February. I phoned to have it connected and the guy that was helping me said my PVR and X-Tra View will remain active. He set the EXPLORA as the primary decoder, the PVR as the secondary decoder and the X-Tra view as the third. But since the done that I couldn't use the other decoders except the Explora. But I kept paying the same amount that he said and made it a fixed contact for two years. Now today I tried to connect the decoders and phoned DSTV and was told my package was disconnected. Nobody told them to disconnect my package. But don't think they forgot to take the payment every month. Now today this guy told me I must get a DSTV dealer to come and check my connections. But they worked perfectly before they I installed the Explora. Now I must pay for the call out. I feel like cancelling this contract, send back the Explora to On Air and switch to open view. I'm really an unsatisfied customer. And I'm with DSTV from 1991.