MS
Merlon S

1 reviews | Active since Jan 2017

10 Apr 2020, 10:38

Dstv

So the first week of everymonth where a customer would have not made payment services get disconnected..that person who was hired for that @multichoice makes sure its done...so last month i went away with work and only came back 3 days ago so this morning i wake up to my services being disconnected saying i owe 836.00 so i call the call center spoke to a girl by the name vuyi asked her why do i owe so much she said last month my services were not disconnected whos fault is it...?so told her im willing to pay 450 including reconnection fee and not 836.00 they didnt receive payments from me why were my services active throughout the month...placed me on hold to go speak to manager the call got cut while on hold i call again spoke to a rude girl name tebogo asked her to transfer to vuyi said she cant...told her i wont repeat myself instead she became rude told me i couldn't be transferred anywhere she cant transfer me then i asked to speak to supervisor so repeated myself ask for manager placed on hold call cut....mind you im getting angry now...called in third time spoke to a xhosa girl told me i must pay for someone not doing their job and pay for services i did not use said they will not activate it even if i pay 450 asked for supervisor said they r not in then said she will try and find someone place me on hold til my airtime ran out and i called in again spoke to zandile was not friendly well she place me on hold for 5 minutes going to call the supervisor i got tired and hang the they send me a rate service text... dstv must activate my services with the R450.00 im going to pay... if not they must let know me...i will move to Netflix .... somebody did not do their job like they always do every month and must be held liable for it i will not pay 836.00...

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Apr 2020, 11:27
Official
Hi Merlon, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
MS
Merlon S's update04 Jul 2020, 13:40
Reviewer Update
Its been similar issues within a space of 4 month hai u guys take the cup