Dstv

Poor service from dstv multichoice, I paid my account on the 21nd October via mydstv app and my services were disconnected on the 22nd of October, when I called I was told I need to pay, They requested proof of payment and I sent it to them, still was not connected I requested another proof of payment from my bank and sent it to them but with no luck they keep on telling me that they are escalating the matter to their finance department and it should take 24hrs and they reconnect me , but following morning I'm disconnected again and I must call again, they always promise to get back to me but no one ever calls me back. I need help I'm so irritated.