DSTV

I received a promotion on the dstv app to upgrade my package. I paid the difference and I’m still waiting for the upgrade. I called the call center three times and no one I spoke to could help me. They escalated my issue but still no resolution. No one bothers to call back or send any form of update on my issue. I have now spent money upgrading and still not able to view any channels.

Secondly their agents needs some serious training on telephone etiquette. They giggle and spoke to their colleagues about unrelated topics while I was placed on hold. Very unprofessional and I’m extremely disappointed in this zero star service