Dstv

My DSTV has been switched off 5 times since mid Jan due to an internal allocation within multichoice, despite being up to date with my account. I have called several times to sort out the issue nd request reconnection which is adding charges to a fully paid account. I feel undermined mistreated as i have to repeat the same story to call centre agents who some sympathise but leave me with a connection lasting 3 days. My dstv is off as I speak despite making payment !!!! Im owed for all the illegitimate disconnections nd airtime for numerous calls nd inconvenience, I'm very hurt nd disappointed after being a customer since 2009.