**** DSTV

I am extremely disappointed with the service I have received regarding my DStv account. My account was unlinked from the correct package without my consent, despite my payments being up to date. In addition, I have been experiencing ongoing difficulties accessing my MyDStv account. This situation is both unexpected and unacceptable. I have contacted support multiple times, yet the issue was not identified until my most recent interaction, where the consultant escalated the matter to the technical team. While I appreciate that effort, it is concerning that this was not picked up earlier. I kindly request urgent resolution of this matter, along with clarity on how this occurred and assurance that it will not happen again.