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CvdN
Corne van der Nest

1 reviews | Active since May 2026

19 May 2026, 07:43

DSTV *****

DSTV implemented insurance on 2 systems without my consent from 2024. I do not have premium package from 2022 but DSTV has put insurance on the package, compact Package for my mother also have insurance on. I pay the subscription of R659 on compact but is cut of every day because of the insurance that I am not willing to pay. Have been in communications with DSTV from the 4th May 2026 (Client services & insurance department) with 6 reverence numbers, no response and no service.. I asked for all recordings where I gave permission for the insurance( no response after 4 calls to department). DSTV does take your calls but the outcome is the same THEY CUT OFF YOUR FULLY PAID SIGNAL BECAUSE YOU ARE NOT PAYING THE INSURANCE THAT YOU DID NOT TAKE OUT,

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Replies (2)
CvdN
Corne van der Nest's update22 May 2026, 07:06
Reviewer Update
DSTV contacted me on the 20th of May and resolved the issue after 9 calls insuring me that the insurance issue has be escalated and the department will contact me. STILL WAITING. Yesterday the compact decoder was switched off again. I made a call again with ref *** with the promise a manager will call me back, and what happened --nothing --decoder is still off. Subscription paid but no DSTV.
CvdN
Corne van der Nest's update23 May 2026, 10:57
Reviewer Update
Dstv Compact plus off again on 22 May 2026. Called again and was connected within the hour, was really surprised. But to no avail it was of again this morning the 23rd of May 2026. Made a call again for half an hour with a ref received. Got i scall back hour later that it will take 24 Hours to connect again. WHAT IS WRONG WITH DSTV?