JW
Jenny W
1 reviews | Active since Jul 2020
30 Apr 2024, 12:36
Dstv
I was called by a dstv agent re a funeral benefit for free. I still said to the gentleman nothing is free and he assured me it is free. Something like dstv will pay out or family can continue to watch dstv. I still said my family do not watch dstv. Well I am now been billed for this. I called dstv on Saturday and got a ref nr and was promised someone will call me back. Tuesday and no one has called. I have tried calling dstv but get transferred to the business dstv. Send an email on Monday 29 April still no feedback.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
30 Apr 2024, 12:39Hi Jenny,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Apr 2024, 12:39
Official
Hi Jenny,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
JW
Jenny W's updateReviewer Update
30 Apr 2024, 12:55I am not making any payment to dstv. So do not charge reconnection fees and then bill me for this and say I must first pay and then you will cancel and refund.
Want to cancel dstv immediately.
Want a refund.
Want to cancel dstv immediately.
Want a refund.
JW
Jenny W's update30 Apr 2024, 12:55
Reviewer Update
I am not making any payment to dstv. So do not charge reconnection fees and then bill me for this and say I must first pay and then you will cancel and refund.
Want to cancel dstv immediately.
Want a refund.
Want to cancel dstv immediately.
Want a refund.
JW
Jenny W's updateReviewer Update
01 May 2024, 09:58Good morning. Today is 1 May 2024. I logged the call on Saturday and to date no feedback. I have called dstv numerous times but as soon as I put in my ID nr I get transferred to dstv business and it says your ID nr is for residential we will put you through same story back to dstv business. I am sure if I wanted to upgrade I would be assisted in a jiffy. I am reading some of the hello Peter complaints and wow you are a bad company with all these complaints. Maybe you need to appointment less sales employees and more customer care employees. I
I noticed my dstv is still active this morning. Pse cancel my dstv.. give me a copy of the recording. Resolve the query and refund me.
I noticed my dstv is still active this morning. Pse cancel my dstv.. give me a copy of the recording. Resolve the query and refund me.
JW
Jenny W's update01 May 2024, 09:58
Reviewer Update
Good morning. Today is 1 May 2024. I logged the call on Saturday and to date no feedback. I have called dstv numerous times but as soon as I put in my ID nr I get transferred to dstv business and it says your ID nr is for residential we will put you through same story back to dstv business. I am sure if I wanted to upgrade I would be assisted in a jiffy. I am reading some of the hello Peter complaints and wow you are a bad company with all these complaints. Maybe you need to appointment less sales employees and more customer care employees. I
I noticed my dstv is still active this morning. Pse cancel my dstv.. give me a copy of the recording. Resolve the query and refund me.
I noticed my dstv is still active this morning. Pse cancel my dstv.. give me a copy of the recording. Resolve the query and refund me.