VM
Velaphi M

1 reviews | Active since Apr 2024

05 Apr 2024, 10:12

DStv

I have been communicating with Dstv about cancelling the netflix subscription that I never joined. however I keot on paying the subcrition amount to avoid my account to be suspended. I wrote email back and finaly last month I got a telephone call to say nit has been cancelled.

Today I wok up the account is suspended and upon checking my account on the app. it showed that they still charging me for it.

My name is Velaphi their ref number that appears on myn email is ***3 in January 30 2024 "Thank you for contacting us.

We appreciate & acknowledge receipt of your email, we will do our level best to assist you. As per our telephone conversation, please be advised that Netflix has been cancelled.

Should you need any further assistance ,please feel free to contact us at anytime .

You may manage your account by downloading the Dstv now app by clicking on the following link

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Apr 2024, 10:22
Official
Hi Velaphi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
VM
Velaphi M's update05 Apr 2024, 16:32
Reviewer Update
Iam still awaiting for ther response