TN
Tumeka N
1 reviews | Active since Dec 2017
13 May 2023, 15:20
*********** DSTV...
On 2 April I gave DSTV notice to downgrade from Premium to Compact Plus. On 2 May DSTV deducted the R613 for Compact Plus but at the same time cancelled my connection completely. On 7 May I called and the lady promised to call me back. No call. Today, 13 May I call again to understand what is happening. I'm told from the R613 they will deduct for Premium which was cancelled on time and was I not connected to. The remaining money is now not enough for Compact Plus and I must add R30 to be connected. Why must I pay for DSTV's incompetence?
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DStv (MultiChoice)'s replyOfficial
13 May 2023, 15:35Hi Tameka,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply13 May 2023, 15:35
Official
Hi Tameka,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team