Dstv

First week in July we phoned Dstv to upgrade to the new Ultra decoder. 2 weeks down the line nothing happend and I phoned again just to be informed that we are too old to get this contract!! But we can renew our subscription for 2 years. No problem???? Talk about **************!!!!After phoning numerous times we were eventually told that the information is incorrect and they will contact us to install the new decoder. This is now 2 months down the line and after numerous emails to Nkhensani Mahwayi still nothing! She keeps on telling us they have a back log and will come back to us. We have a reference number as well: ***3. Please we have been very patient and we have had enough now. Something needs to be done urgently. We are with Dstv for about 25 years and have never ever had such bad service