TM
Theresa M
1 reviews | Active since Oct 2015
08 Mar 2016, 15:53
DSTV
LAST WEEK WEDNESDAY WE PHONED DSTV TO SAY THE DEBIT ORDER DIT NOT GO OFF, NOT TO WORRY ONE OF THE CALL CENTRE STAFF SAID THEY HAD A TECHNICAL PROBLEM AND IT WILL ALL GO OFF THE NIGHT OF THE 3RD OF MARCH. OUR DSTV GOT CUT ON SUNDAY 6TH MARCH, WHEN MY HUSBAND PHONED THEY SAID WE DID NOT PAY AND TO RECONNECT WE SHOULD MAKE A PAYMENT PLUS A CONNECTION FEE, THIS WAS UNACCEPTABLE. WE WERE ALSO TOLD THAT WE AND SOME OTHER CUSTOMERS WAS SWITCHED TO CASH CUSTOMERS AND HAVE TO REGISTER FOR DEBIT ORDERS THIS IS NONENSE AND THIS IS INCONVIENCING THE CUSTOMER. PLEASE I NEED ASSISTANCE AND FEEDBACK AS I WILL CANCEL MY SUBCRIPTION WITH DSTV WITH EMMEDIATE EFFECT UTTERLY DISTRUBED!!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 Mar 2016, 16:10Hello TCMohamed,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We could not access the account and assist due to the numbers you've provided being unrecognized by the system. Please call the Call-Centre on *** with the account-holders credentials and you will be assisted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We could not access the account and assist due to the numbers you've provided being unrecognized by the system. Please call the Call-Centre on *** with the account-holders credentials and you will be assisted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,
DStv (MultiChoice)'s reply08 Mar 2016, 16:10
Official
Hello TCMohamed,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We could not access the account and assist due to the numbers you've provided being unrecognized by the system. Please call the Call-Centre on *** with the account-holders credentials and you will be assisted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We could not access the account and assist due to the numbers you've provided being unrecognized by the system. Please call the Call-Centre on *** with the account-holders credentials and you will be assisted accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,