LM
Lizah M
1 reviews | Active since May 2020
30 Aug 2021, 12:45
DSTV
I have been with multi-choice for some time now,I am happy with their service. The only irritating thing I have experienced this month was me paying my subscription via EFT an as usual I use their whatsapp number to clear the error, to my surprise that didn't work it said Inactive I had to use my airtime of which it was not planned an call them almost R100 gone of airtime trying to fix the error.. a consultant told me that they had technical issues in regards with the EFT payment not reflecting... instead of them calling me back I had to by another airtime for my issue to be resolved, yes it was resolved but the frustration it brings its not worth me paying my subscription. #WIN
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Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Aug 2021, 15:20Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Aug 2021, 15:20
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
LM
Lizah M's updateReviewer Update
30 Aug 2021, 21:58I am happy to give an update on the above matter. My issue was taken into consideration and I was assisted by a patient consultant who went an extra mile in resolving the frustration I had. To the consultant, keep up the good work your attention to detail was on point. Thank you for assisting further on the issue. #WIN
LM
Lizah M's update30 Aug 2021, 21:58
Reviewer Update
I am happy to give an update on the above matter. My issue was taken into consideration and I was assisted by a patient consultant who went an extra mile in resolving the frustration I had. To the consultant, keep up the good work your attention to detail was on point. Thank you for assisting further on the issue. #WIN