DSTV

On the 25th of May 2020 i purchased a DSTV explora and it was installed by an accredited installer. I called the DSTV call center for the explorer to be activated and for my existing decoder to be a secondary decoder and use the decoder for xtraview. During the activation process with the DTSV call agent i don't remember agreeing to be subscribed to JOOX service but to my surprise i incurred an extra R99 on my monthly DSTV subscription fee. When i called DSTV i was told by an agent that i have subscribed to JOOX and she can't assist me with unsubscribing and i need to visit JOOX website and do it myself. There is no option on JOOX to unsubscribe unless i am blind. I have never paid JOOX a subscription fee prior to activating my DSTV explorer. DSTV this is some ***** stuff you guys are making your agents do and whatever deal you have with JOOX please don't involve my hard earned money in it. Please rectify this cause i can't be throwing away R99 each month for a service i don't intend on using.