DSTV

I am writing to express my concern regarding an ongoing issue with my DSTV account payment allocation. On January 1, 2025, I made a payment for my DSTV services. However, on January 4, my service was interrupted. Upon contacting your team, I was informed that the payment was not visible in your system, and I was asked to provide proof of payment. After submitting the proof, my services were reactivated, and I was assured that the matter would be escalated to your finance team for resolution.

Unfortunately, the same issue occurred again on January 10, January 17, and now today. Each time, I have had to call your team to reactivate my services, and I am repeatedly told that the payment allocation issue needs to be referred to your finance team. This has caused significant inconvenience and frustration, as the problem remains unresolved despite multiple escalations.