dstv

I am so disappointed with dstv .I took up a package for a router and compact package the router had a fault and it was collected from my house i was told that the router will be canceled and i will not be charged to my surprise my debit order included the router amount i then reversed the funds because i did not understand why my debit order included that amount the last time i watched tv was in march i have been calling the call centre and i have been transferred from pillar to post the router is finally cancelled but ho on earth am i owing R1052.00 how did you guys get to that amount because the last time i watched tv was in march i am stuck now i want to watch tv but i cant this is frustrating my whole family