DSTV

My 84 year old mother developed a smart card problem 2 weeks ago. She lives 45 kms outside of Port Elizabeth. In good faith she travelled in 2 weeks ago and was told that the branch was moving and there were no smart cards. She suspended the service for the time being as she was told she could get a smart card the next week. Having been assured by phone there were smart cards she again drove the distance today only to be told that the branch was not functional as nothing was connected there and would now have to do the trip again next week with no guarantee she will be helped. This is someone who pays her fees on time and due to the current situation is pretty much housebound and has had no service for 2 weeks which will be 3. She has also driven 180 kms in vain. So effectively the Port Elizabeth area has no service to customers and you call yourself the best. I beg to differ. Her account no is ***3. Mine is *** and I reside in Johannesburg. I am deeply disappointed in this aside from the shoddy program line ups you are presenting. They are directed primarily at people who speak languages other than English and are not of the quality one requires for what we pay. Your Catch up Menu is also poorly maintained by those who have issues with spelling ,grammar and simple arithmetic. I require an answer and action as a paying customer