DSTV

What a utter frustrating experience again with DSTV Pretoria. My decoders hard drive got *******ed. I took it in, waited an hour to be served, just to hear they do not have stock.l left my name and number and they said they will call me. Waited a week and l gave them a call. I was told thwy have stock. I went again, waited nearly 3 hours to be served just to hear the stock is faulty. They then told me a decoder will be delivered. Waited another week, then an installer called me to install the new decoder. He got to my house, installed the decoder but l could see it was not working correctly. He said l had to wait the decoder will do a software update by itself. This never happened, when l call him, he told me there is a technical problem at Multi choice and they are working on it (what a lie) This was on Friday. I called Dstv, were on the phone for an hour doing troubleshooting, just to hear l have to take it back to the agency for testing. Indeed the decoder was faulty. This is the way a premier customer get treated. Without sevice for nearly 3 weeks due to incompency but l gave to pay a full R1000 subscription for the monh. I fully understand they are loosing millions of subscribers. Firstly it is the adverting and repeat content and then you have to battle 3 weeks to restore your service. Due to my age l have to ask people to go to their agencies as l am not mobile. I had been a loyal client fir 20 years but being treated like this l really think of cancelling.