DSTV

DSTV offered their clients free Disney+ subscription for three months, ending August. I signed for this free service, which I barely used. At the end of July, I was harged more than my monthly debit ordered. On inquiry, I was informed that the extra charge was for my Disney+ subscription. The person assisting me said they could see that I was on the free plan but didn't know why there was then a charge. They then advised that they would escalate the matter and have my money refunded. I also advised that I will not be taking up the subscription once the free period lapses. Till today, multichoice has not come back to me with a resolution. Instead what I get is a message that my subscription has been updated.

Please remove this and give me my money back!