Dstv

Change my package via the dstv chat last month , was told to pay R365, which I did, via EFT, it took 3 days to reflect, which was sorted, this month I have to pay R565, the EFT from last month still does not reflect, even though I sent proof of statement 6 times, told them the time the transaction took place, issue still not solved, my package has been diactivated, I have to pay a connection fee, plus an amount of R565, which no one can tell me, called three times today, all consultants cnt help me, they make me hold and forget that I'm still on the line, I can not understand why it takes a month for the payment to reflect, know I have to pay all these fees, which is unacceptable