DSTV ***?

I have paid my account. Then I got disconnected due to their inability to allocate payments. Spent 3 hours yesterday to sort it out. Today I am disconnected again. They are adding costs of +-R 50 p/day. I sent proof of payment from my banking app. Then got told to send screen shots. How *********** are the staff from DSTV? I have a senior citizen sitting at home and can now not even watch TV. DSTV you are pathetic.